이거얼마 / IGEOEOLMA

Data deletion & privacy requests

Effective and last updated: October 27, 2026

You can request deletion, access, correction, restriction or withdrawal of consent for information sent to Igeoeolma (이거얼마). Server records may be linked to an anonymous service identifier even without account registration.

1. How to request

1. Describe the action and records, for example “Delete my support messages and AI usage records.”
2. Include your app version, device type, approximate dates of use and an existing case number if known.
3. If you can access the app, you may also use in-app support. We can clarify the scope through an existing support conversation.

If you do not know your identifier, email us first. We explain what can be verified and the minimum additional checks. Do not send passwords, login cookies, verification codes or copies of identity documents.

2. Scope and limitations

• Our servers: We check identifiable anonymous service identifiers and associated records, AI usage and remaining processing records, our diagnostics and installation-linked records, and support messages and replies within your requested scope.
• On-device records: Search history, favorites, chats and settings must be removed on the device. OS backups are managed through the relevant device and account.
• External services: Previously transmitted crash reports and AI-provider records follow their provider procedures and retention. We explain the available request scope. Retailer accounts, orders and payments must be addressed to the retailer.
• Exceptions: We explain legal retention requirements or inability to verify ownership. Non-identifying aggregate counts cannot be searched to remove a particular person’s contribution.

3. Processing and retention

The app is preparing for launch. Automatic expiry and disposal procedures for support and AI usage records will be implemented before public release. For requests received now, we explain the verifiable scope and processing schedule individually.

After verifying the requester and target records, we act without undue delay under applicable law and reply with the outcome or reasons for limitations. Deletion is irreversible and may remove associated service or support history.

Support records have a 365-day limit after receipt or the last response, whichever is later. Individual AI usage records have a 365-day limit from recording or the end of the relevant aggregation period. Existing shorter periods, such as 14 days for our diagnostics and 30 days for our action events, follow the Privacy Policy. 365 days is not a waiting period for deletion requests.

Uninstalling does not delete all server records. Changing devices or uninstalling can break anonymous identifier links and prevent verification of some records, so request deletion before uninstalling where possible.